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Self-Help Introduction

Self-Help Troubleshooting

We get it, you don’t want to call every time you have a computer issue. You don’t have to be a computer whiz to solve many computer problems. In fact, there are a handful of simple steps you can take to troubleshoot and fix many computer problems. But please know, if you aren’t comfortable with anything listed here, we are here to help, and don’t hesitate to give us a call.

So you have a computer problem. Perhaps your computer stops working, or something isn’t working as expected. First thing:  take a deep breath and relax. Most likely, unless your computer is on fire or you suspect a virus or ransomware attack, you don’t need to worry. Here are some of the first things to consider:

  • What were you doing when the problem happened?
  • Have you changed anything before this incident?
  • Is everything plugged in correctly? Check the power, mouse, keyboard, and wireless ‘dongles’.
  • Is the issue permanent, or does it come and go? Is something loose?
  • Has anything been moved or jostled around?
  • Does it sound like the fan is running faster or more often? Does the computer seem unusually hot? Do you have enough airflow around your computer? Could pet hair or debris be clogging up your computer?
  • Have you tried the appropriate troubleshooter on your computer?
  • If your computer is still running, have you rebooted it? Make sure you save all your work before rebooting.

If none of this works, you most likely will want to seek professional help or advice. We may walk you through some of the steps above. Just let us know what you’ve already tried.  

One last thing, please DO NOT do the following on your own:

  • Interrupt a boot that is in process. Even if it looks stuck.  
  • Go into the computer BIOS and make changes.
  • Run Windows Recovery unless instructed to do so.  
  • Open your computer to look for component issues. There’s a lot of delicate technology inside and it’s best to leave this to the professionals.
  • Be careful googling a solution. If you don’t include all the details, you may not get the correct solution.
  • Never delete program files from Windows File Explorer. Only uninstall your programs by using Add/Remove Programs.