Perhaps before sheltering in place you were willing to make do, or you’re only facing challenges now. You’re working at home, kids are online learning, and you’re sharing the same computer.

You need to remain connected to the world and continue working, but you don’t want someone to come into your house to check your computer. Fortunately, with technology today, it’s much easier for IT experts to resolve computer issues remotely.

Remote Repair of Home Computers

There are many common computer issues that we can help address remotely. We’ll start out by sending you a link to download a tool that gives us remote access and control of your computer. Please know that we value our customers’ privacy. Even with this tool, we’ll still be able to access the computer only when you allow us to.

Now, what can we do once we have eyes on your computer from our remote location? Many things.

If you’re troubled by a slow computer, we can run diagnostics. We’ll find ways to speed up and optimize your computer to get you back in business more efficiently.

Running into software errors? We can take a remote peek and troubleshoot the issues to get you back on track.

The problem might be due to a virus or malicious software. A remote computer expert can identify security risks and remove viruses or spyware.

Perhaps you have to install software for video conference calls or online learning. With remote access, we can install and set up applications, and personalize them to your needs.

Working from home has many of us setting up separate email accounts, because we need to keep personal and professional communication separate. With authorized access, remote tech support can install email and handle problems.

Your home printer may have been up to the job when it was in use intermittently, but it’s struggling to manage the demands of everyone at home at once. Installing printer drivers and some maintenance tasks are doable through remote support.

Then there’s the big one: data recovery. This is the one that makes people panic. “I’ve lost everything!” Our comforting support team can help recover lost files and restore peace of mind.

Get the IT Support You Need

Our experts can provide this support via online chat or phone conversation. Hey, you’ve been dying to talk to another human lately, right?

If the problem with your computer can’t be fixed remotely, we can set an appointment for you to drop off your device. We will wear masks and limit contact if in-person IT help is necessary. 

Work, classwork, budgeting, bills, grocery shopping, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. We normally offer two options: remote repair or bring it in. Which is the best choice for you?

Benefits of Remote Support

Speed: If remote repair is a possibility, we can connect via the Internet and have you operational in no time. You can leave your computer turned on and we can log in to conduct the repair. 

Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the our shop. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where.

Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to bring it in for repairs, but traveling with a desktop PC requires a little more effort and a lot more inconvenience.

Negatives of Remote Support

Limited repair options: A remote connection can only repair certain software problems, not hardware problems. Although we can’t swap out a failed part remotely, we can troubleshoot the situation.

Occasionally the problem will also be outside the computer, perhaps a troublesome connection. We may be able to walk you through correcting some of these minor problems yourself.

Accessibility: If your computer won’t start or can’t connect to the Internet at all, we can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. We are happy to offer phone support to work through these issues to get to a log in point, if possible.

Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means we now have a better idea of the problem and can speed up any on-site or in-shop repairs.  Remote support is the best option for many repairs and gets your computer working again with minimal disruption and lowest cost.

Need a repair? Call us at 508-478-6010 for remote support. We are working remotely and by appointment.