If you’ve ever had a sudden computer problem, you know it can be very stressful. Now more than ever so much of our day-to-day life requires having access to a working computer.
Work, classwork, budgeting, bills, grocery shopping, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. We normally offer two options: remote repair or bring it in. Which is the best choice for you?
Benefits of Remote Support
Speed: If remote repair is a possibility, we can connect via the Internet and have you operational in no time. You can leave your computer turned on and we can log in to conduct the repair.
Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the our shop. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where.
Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to bring it in for repairs, but traveling with a desktop PC requires a little more effort and a lot more inconvenience.
Negatives of Remote Support
Limited repair options: A remote connection can only repair certain software problems, not hardware problems. Although we can’t swap out a failed part remotely, we can troubleshoot the situation.
Occasionally the problem will also be outside the computer, perhaps a troublesome connection. We may be able to walk you through correcting some of these minor problems yourself.
Accessibility: If your computer won’t start or can’t connect to the Internet at all, we can’t log in. This includes seeing a ‘blue screen of death’, boot failure and Windows load failure. We are happy to offer phone support to work through these issues to get to a log in point, if possible.
Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means we now have a better idea of the problem and can speed up any on-site or in-shop repairs. Remote support is the best option for many repairs and gets your computer working again with minimal disruption and lowest cost.
Need a repair? Call us at 508-478-6010 for remote support. We are working remotely and by appointment.