You may not see broken glass, but you can know the laptop screen is damaged because you experience:

• distorted images;
• pixelization;
• resolution lines
• backlighting issues;
• a blank screen.

You might want to turn that laptop into a piece of art. After all, the screen shows very psychedelic, colorful images. If you have an LCD screen, the liquid inside might have spread, which can make deciphering your text or graphics like reading a Rorschach test.

Whether you want to get artistic with that laptop or not, replacing it is one way to go, but it’s also the most expensive response. Ideally, you can avoid this approach. So, what’s left to do?

What to do with a damaged screen

If the laptop is under warranty, and the screen wasn’t dropped or damaged by you, you may be able to send it back to the manufacturer for repair.

Otherwise, you may be able to replace just the screen. The difficulty in replacing a screen depends on the manufacturer and laptop model. There are many screws and very fine cables that are easily snapped, and it’s going to be safer to go to a professional. Of course, you will also need to determine whether anything else was damaged.

Screen replacement is still a costly option. In fact, it may be more expensive than a new laptop. Plus, you might be without your laptop for several days while it is in for repair or even longer if you take it to a big-box store, where they will send it away for attention. That’s one reason to prefer a local repair shop.

Another option is to attach your laptop to an external monitor. This method has its own pros and cons.

It’s a more affordable option and can see you through finishing that report that’s due tomorrow.

The problem? This undermines the mobility of a laptop unless you want to walk around carting a monitor and its cords. Also, you may find the original, broken screen gets in the way.

Avoid damaging your laptop

Of course, we’re also going to share strategies to help avoid breaking the screen in the first place. Try these tips:

• Never open or close the lid by one corner. Instead, use one hand to close the lid from the center, or hold the keyboard as the other hand opens the lid.
• Don’t leave a laptop attached to cords that someone can trip over and bring the computer crashing down.
• Avoid overheating your computer, as it can burn the laptop’s screen.

The price you’ll pay to deal with a broken screen will vary based on brand and model and what’s gone wrong. Check with Hopedale Technologies for an estimate and get back up and running.

Calling tech support (if that’s an option) can be time-consuming and frustrating. So, people turn to the nearest teenager or that cousin with all the latest technological gadgets. Think of it this way: Driving a car doesn’t mean you can fix one. Having a lot of cars doesn’t show the owner knows what to do when one of those vehicles breaks down.

Consider the investment you’ve made in your computer. Now, ask yourself: when was the last time I backed up? Please, say recently! If not, think about the value of the content you might lose if the computer is not handled with care.

READ MORE:What is the Best Way to Backup?

When a computer expert sets out to investigate the problem, they do so with utmost caution. Before doing anything, they’ll know to make a clone of your hard drive. Then, they know what is safe to try in identifying and solving the problem. They also know what actions to avoid.

The Price of Amateur Fixes 

Your family/friend tech support might turn to the internet for help. Sure, Google and YouTube will provide some answers, but context matters. Will your oh-so-helpful friend know which answers are relevant to your situation? Trying different things can be dangerous if the approach isn’t suited to the problem.

Ask any computer repair expert. They’ll have stories about computers “fixed” by amateurs who made the problem worse. They may even have lost data along the way. Computer repair may look simple, but expert decision-making determines the best solution.

Computer experts draw upon specialized training and hands-on experience as with most jobs. They’re also up on the latest threats, technologies, and solutions. This helps them to diagnose the problem more quickly. They can go in and fix the problem right away because they’ve seen it before and read about the issue. Or perhaps they have colleagues who have done something like this before or researched the technology to identify different options. Can your Aunt Sue or friend Frank say the same thing?

Think also of your typical answer when someone asks you for help. You’re human. You want to help, even if you don’t know that much about the problem. So, when you ask a family member, they’re likely to say, “sure.” Even when they should be saying, “I don’t know how to fix that.”

When friends admit the repair is beyond them, you’ve already wasted time letting them take a crack at it. Worse, they may break your computer or lose important files. You have to go to the experts for that new part or in the hope of retrieving the data. Meanwhile, you’re not feeling so friendly towards the person who created the new problem, are you? They may also feel annoyed that you didn’t pay them for their services.

READ MORE:Repairing Your Computer Quicker for Less

Don’t jeopardize your relationships, and avoid doing more damage to your computer. Bypass the friend/family tech support solution and turn to the professionals first. Fixing a computer isn’t always straightforward. Get expert help to preserve as much data as you can, and avoid expensive replacements as long as possible.

Have computer problems? We can help! We do computer repairs for a living. And our HT Home Protect package can proactively prevent many problems. It provides remote monitoring, OS patch management, managed antivirus protection, data backup, and our expert advice for an annual fee. 

#1 Avoid the Big Brands

The big-box stores have name recognition, which may make you feel more secure, but the reason they advertise on TV and have big storefronts is to sell stuff. Their people are salespeople first, and their staff may not be as experienced with computer and device repair.

For tricky jobs, the big-box stores send your device to a remote, centralized location. That’s where the experienced staff are, so it’s good in that way. Yet you’ll now have to wait for your computer to ship to and from that location, which can mean a couple of weeks when you don’t know where your computer is or who is working on it.

#2 Consult Customer Reviews

You’ll probably start by asking family, friends, and co-workers to suggest someone they’ve worked with in the past. When you’re looking around for computer repair, read online reviews. Customer reviews can help you gauge whether you can trust the service promises.

We would love to hear your feedback about us! You can help others find us by clicking HERE to leave a review.

#3 Research Types of Support

It may help you make your decision knowing that any work on your device will be done on-site. You’ll get to meet the person doing the work.

Another option may be to have the IT tech remotely connect to your computer to help solve your problem.

Then, there’s the option of drop-off and pickup from a repair shop’s brick-and-mortar store. Here at Hopedale Technologies, your device will always remain on-site. We specialize in repairing Windows-based PCs.

#4 Don’t Select by Price Alone

Who doesn’t love a bargain? But the cheapest computer repair may not be a better deal. Taking the budget approach, you could get an inexperienced tech with slightly more know-how than you. On the other hand, going for the most expensive repair company doesn’t guarantee the greatest service either. Ask the computer business what their experience is.

Hopedale Technologies is here to help you repair any computer issues. We offer a low-priced evaluation service and will honestly tell you whether it makes more sense to fix or replace the computer. We can work on-site, remote in, or you can bring your device to us for the professional attention it needs.

The right to repair issue crosses many products. Car enthusiasts have fought to access parts and guides to repair their vehicles. Farmers are pushing for the right to fix their John Deere agricultural equipment. Now, there are people lobbying for the right to fix laptops, cell phones, and other electronics.

Manufacturers, meanwhile, maintain that doing so risks their intellectual property. There may also be safety risks.

Additionally, they make money from planned obsolescence. Many PC users know what this means already. Anyone on the widely popular Windows 7 operating system had to move to new software in 2020. Microsoft is on a ten-year cycle. It provides a software product its full attention for five years, then it begins offering new options and stops supporting the old one. At the end of the decade, the software is no longer updated or supported. That means no security patches either, which means vulnerability to cyberattacks, so users must go to the next version.

Now, you’re not going to build your own operating system, but what about when something goes wrong with your smartphone or tablet? You don’t always want to have to buy a new one. Plus, trading out the old one for a new device runs counter to sustainability goals. You end up with one more piece of hardware destined for the landfill.
 

Right to Repair Activism

Consumers, repair pros, watchdogs, and green activists have all joined the right to repair debate. They want to be able to upgrade processing power, memory, or battery power in electronics.

But many companies refuse to release the necessary parts (e.g. Apple). Manuals and product guides aren’t made available either. This makes it almost impossible to do-it-yourself repair the company’s products. The consumer must pay the manufacturer for repairs, or they can turn to a third-party vendor (affiliated with the manufacturer).

When it comes to technology, the tide may be turning. Why? We are increasingly reliant on our phones and other devices. There’s more pushback against a business model that forces us to upgrade every two to four years.

Plus, we’re more aware globally of the value of recycling and upcycling. One American grassroots group notes that repairing tech could bridge the digital divide. PCs for People wants to improve access to technology by rebuilding donated devices.

What It Means for You

Laws are in the works in many places to legislate the right to repair. In the U.S., Apple and Tesla are among those lobbying against state efforts. Nevertheless, 14 states have passed laws on right to repair. The EU has a law requiring companies to provide parts to independent repair workers. The UK’s right to repair regulations come into effect this year. Australia is currently assessing its laws related to the right to repair, too.

Until laws change, consumers pay whatever the manufacturer demands for products that aren’t built to last. This also has each of us contributing to global technology waste. For more on the issue, visit repair.org, the site of the Digital Right to Repair Coalition.

Physical Damage
Accidents happen, but they don’t always mean you need to buy a new computer. As an electrical item, liquid spills are a big problem. This could be anywhere from a spill on the keyboard, going overboard with the screen cleaning spray or even a flood that reaches the computer. Laptop users need to be especially careful when choosing their work surface, as cafes and kitchen tables often have small puddles left behind. If you’re lucky and the liquid didn’t fry the circuits, ongoing corrosion is still likely, as is stickiness to gum up the internal parts. Similarly, a dropped computer isn’t going to be happy, nor is one that’s been knocked around. Even a light thump of frustration can cause loose cables, disconnections and internal damage.

Age
Computer parts have an expected lifetime, especially moving parts like fans or mechanical hard drives. Some computers can run 24/7 for up to a decade, while others can be barely used but fail within warranty. When age is the issue there are usually early warning signs like extra noise or slowing down, but the actual ‘break’ generally happens when you go to turn the computer on, perhaps after a crash or overnight – either it makes a valiant effort before giving up, or nothing happens at all. Sometimes lasting age is the luck of the draw with how it was manufactured, and quality does play a big part in how long it can keep churning.

Power Surges
We like to think electricity is a constant stream that never varies, but computers are particularly sensitive to both surges (too much electricity) and brownouts (not enough electricity). You might notice the lights dimming or flickering during a brownout, or glowing just a tad too strong during a surge. These variations never last long, and they’re not something you can control unless it’s just your house (it’s worth checking with your neighbors), but they can easily break your computer. A surge protector can guard against mild increases in voltage, but brownouts and strong surges will still cause damage.

Heat
Overheating is a big contributor to premature computer death. Some computer parts run hot and need plenty of cooling to keep them working. You might not feel it from the outside, but internal components can rapidly build up heat that needs to go somewhere. When your airflow vents get blocked with dust or pet hair, the temperature continues to increase until components literally bake themselves to failure. At set temperatures, the computer will automatically switch off to try and cool down, however the more often this happens and the higher the temps, the more likely your computer is to die.

Hard Drive Failure
Your data is stored on a hard drive, and if you’ve got a mechanical hard drive (most people do), it works a bit like a record player with a spinning ‘platter’ and a needle that reads it. Small bumps, liquid, age, surges and overheating can all trigger hard drive failure. Along with making your computer unusable, hard drive failure means your data is also lost. While sudden breakage might leave you surprised, take note of any strange noises or repeated crashes and back up your data in advance.

Like a car, your computer needs to be serviced. We can check -our computer both physically and its software to make SURE its running right and will keep on working for you.

Your computer is down for the count. You’ve tried the perennial favorite – turning it off and back on again – but somehow, your tech magic has not worked this time! You need help, and you want it fast. The question is whether to take it to a local computer business or big-box store for repair.

Many big-box stores offer depot computer repair. Why are we calling it depot repair? Because just like at a bus or train depot, that store is only one stop on your computer’s repair journey. Typically, the store does not have the facilities to repair your laptop or desktop on-site. Also, their employees may lack the skills to do the work right there.

Instead that computer, along with all your important files, is shipped on to another location. This presents some problems:

• Computers can get damaged in shipping/handling.
• Accountability is lost when the device is passing through a chain of people.
• You don’t know where your computer is at any given time.
• It’s return to you slowed by shipping times.

That’s why we recommend getting your computers repaired at a local business with the skills and facilities to do the work on-site like Hopedale Technologies.

Benefits of Small Business Repair

When you take your device to a locally owned small business, you know at all times who is handling your computer. You often hand over your laptop or desktop to the person fixing it, or at least to someone who is in direct contact with the person doing the repair.

Fewer people are going to have their hands on your device. You’re not dropping it off at one location to travel to another location via a major shipping company’s trucks, which means there’s greater accountability.

Another advantage is that should something come up while your computer is in for repair, you could actually get to your device, because it’s not on a loading dock or in some pile of laptops in a manufacturer’s centralized computer repair shop. You can simply take your thumb drive down the road and ask to power the computer on and retrieve what you need, assuming that the device still turns on, that is.

Selecting the Small Business for Your Repair

When selecting a local computer business to do the repair, do your research first. It’s a good idea to ask about the following:

• Qualifications. Do they have experience with devices like yours, and licenses and credentials?
• Services. You don’t want to be looking to fix a cracked screen and go to someone who focuses on retrieving lost data.
• Customer service record. Look for testimonials – you can also check this with business monitoring groups in your area and on community website boards.
• Savings. If you don’t want to have to buy a new computer, work with a business that is in the habit of reviving old devices.
• Flexibility. When you’re anxious to get your computer back, you’re going to want someone available right away. Don’t let this cloud your judgment, though.

We may be able to fix your problems without you needing to go to us. Since Hopedale Technologies offers remote support, we may be able to resolve the situation using remote access software. We also offer managed antivirus and service plans that can identify and reduce many problems.

1. It’s running slow.  Most people assume their computer is running slow because it’s getting older, but it could actually be a variety of reasons. A program behaving badly, a virus, overheating or even a failing hard drive can all cause a massive slow down. You might only notice it when booting up or starting a program, or the problem may have taken hold to the extent that even moving your mouse becomes torture. Sometimes the slow speed is simply due to some newer software that your hardware can’t keep up with.

2.  Your system is running hot. A very common sign with laptops, running hot can be both the sign and cause of damage. Computers have fans to blow out hot air so they can cool off their internal components. At the same time, fresh air is drawn in through vents to create an effective cooling system. Unfortunately, just about every vent in a computer can quickly become clogged with dust and pet fur, essentially choking off the circulation and leaving components to overheat. Desktop computers have more space inside to circulate air, but you’ll still need to keep their vents clear. You’ll know your computer running too hot if your system shuts down frequently (safety cutout), the fan is working serious overtime, or your laptop is too hot to use on your lap.

3. Blue Screens of Death are everywhere. A classic Windows error, this is quite literally a blue screen that covers your view. The system will still be running, but something has gone wrong. You’ll be shown some text and an error code, often with Windows suggesting a restart. If a restart fixes your problem, perhaps something didn’t load properly at bootup and your computer had a whoopsie. It’s rare, but it happens. If you’re getting blue screens all the time though, that’s a sign a hardware or software problem needs to be resolved. Your computer will continue to give blue screen errors more and more frequently, so it’s best to take action as soon as you know something’s wrong.

4. It’s making strange noises. Your computer has a number of moving parts. You’ll know by now which noises it normally makes, from the startup beep to the whirring fan. When your computer starts to make extra noises…that’s when things get interesting. Fans can wear down and screech or grind, hard drives can start clicking, and in emergency cases, you might even hear a zapping noise. None of those are good! Whenever you notice a strange noise, remember your computer parts are all designed to work together and one problem could quickly become many if left unchecked.

5. It crashes and freezes. If your computer is crashing randomly, restarting without you, or freezing up completely, it’s a sure sign there’s a problem. As annoying as it might be, your computer isn’t doing this to drive you crazy – it just feels that way! You might notice it’s showing other signs from this list too because crashing and freezing are what happens when something isn’t just wrong, it’s terribly wrong. The problem could be almost anything, hardware and software both, but it’s always fixable. This is simply your computer’s final way of crying out for repair, desperately trying to get your attention and a little TLC.

Is your computer doing these things? Let us fix it for you.
Call us at 508-478-6010.