It’s upsetting when a computer breaks down: “My whole life is on there!” Then, you have to trust someone to take care of your device. It’s a lot to ask, and that’s why we’re sharing these five tips to help you feel better about your choice of repair person.
#1 Avoid the Big Brands
The big-box stores have name recognition, which may make you feel more secure, but the reason they advertise on TV and have big storefronts is to sell stuff. Their people are salespeople first, and their staff may not be as experienced with computer and device repair.
For tricky jobs, the big-box stores send your device to a remote, centralized location. That’s where the experienced staff are, so it’s good in that way. Yet you’ll now have to wait for your computer to ship to and from that location, which can mean a couple of weeks when you don’t know where your computer is or who is working on it.
#2 Consult Customer Reviews
You’ll probably start by asking family, friends, and co-workers to suggest someone they’ve worked with in the past. When you’re looking around for computer repair, read online reviews. Customer reviews can help you gauge whether you can trust the service promises.
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#3 Research Types of Support
It may help you make your decision knowing that any work on your device will be done on-site. You’ll get to meet the person doing the work.
Another option may be to have the IT tech remotely connect to your computer to help solve your problem.
Then, there’s the option of drop-off and pickup from a repair shop’s brick-and-mortar store. Here at Hopedale Technologies, your device will always remain on-site. We specialize in repairing Windows-based PCs.
#4 Don’t Select by Price Alone
Who doesn’t love a bargain? But the cheapest computer repair may not be a better deal. Taking the budget approach, you could get an inexperienced tech with slightly more know-how than you. On the other hand, going for the most expensive repair company doesn’t guarantee the greatest service either. Ask the computer business what their experience is.
Hopedale Technologies is here to help you repair any computer issues. We offer a low-priced evaluation service and will honestly tell you whether it makes more sense to fix or replace the computer. We can work on-site, remote in, or you can bring your device to us for the professional attention it needs.